I like the style of the book, the story line, and then the lessons learned bring a very practical flavour to the work. It is an easy read—very easy to understand and follow. You have taken potentially complex issues and kept them simple. Giving the issues an actionable treatment will aid the practitioner in addressing similar problems in their respective workplaces. I particularly like your focus on certain places on what went wrong and how this could be addressed. In my view, we don’t spend enough time on problem solving and then building tailored solutions to our own problems. Your book could, therefore, be a good guide for those who are out in the field.”