In this 2-day Masterclass developed by Dr Mariam Sha, participants will develop the skills needed to plan and deliver an effective return-on-investment (ROI) evaluation for learning and development. Participates will have an understanding of the content required in training programs to meet the individual, team and organisational objectives, having the end in mind.
The 2-days are engaging and practical, covering theory, models, international best practice and delegate case studies. The aim is to support delegates to easily apply the models and concepts in their respective areas of business – a very hand -on- approach.
As pre-work participants are required to bring development interventions they wish to evaluate. By the end of the 2-days participants will have a draft ROI evaluation plan to implement in their organisations.
Day 1
- Why the need to measure ROI on training and projects
- Why measurement and evaluation
- Types of measurement
- Strategic view of ROI
- Fear of ROI
- Definition of Value
- Return on expectations (ROE)
- Value on investment (VOI)
- Return on investment (ROI)
- Models of ROI
- Opportunity costs
- Cost of training
- Identify non-training variables that influence ROI measurement
- Data collection
Day 2
- Isolating contributing factors
- Tangibles and Intangibles
- Case Studies
- Evaluation – Summative and Formative
- Reporting
- Performance management and ROI
- International Best Practice on measuring ROI on T&D
- Investment in People
- Developing learning material with the end in mind
- Measuring ROI on Coaching interventions
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